Copyright
This website and its content remains the copyright of Warren Creative.
© Warren Creative 2012. All rights reserved.
Any redistribution or reproduction of part or all of the contents in any form is prohibited with the exception that you may print or download to a local hard disc extracts for your personal and on-commercial use only; you may copy the content to individual third parties for their personal use, but only if you acknowledge the Warren Creative website as the source of the material; and finally, you may not, except with our express written permission, distribute or commercially exploit the content, nor may you transmit it or store it in any other website or other form of electronic retrieval system.
Terms & Conditions
Set at: November 2nd, 2009
Welcome to the Warren Creative website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our Privacy Policy govern Warren Creative's relationship with you in relation to this website. The term 'Warren Creative' or 'us' or 'we' refers to the owner of this website whose registered office is A2 Yeoman Gate, Yeoman Way, Worthing, West Sussex BN13 3QZ. The term "you" refer to the user or user of this website.
The use of this website is subject to the following terms of use:
The content of the pages of this website is for your general information and use only. It is subject to change without notice. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website. Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s)
You may not create a link to this website from another website or document without Warren Creative's prior written consent. Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.
By ordering any service or product from Warren Creative you are agreeing to the following terms and conditions of sale.
1. General Conditions
1.1 Either party shall have the right to terminate the Contract immediately by giving notice in writing to the other party in any of the following events:
1.2 Where in the instance that a timescale has been given and the delay has been caused by any party excluding Warren Creative, then we will not be held responsible for any money lost to the client if the deadline has not been met.
1.3 At times, any work undertaken by us, which has been quoted; may, by giving prior written notice incur a specification change or additional costs. Charges are non-negotiable and may not be negotiated against work to be completed. Any charges will not be deemed unreasonable.
1.4 In accordance with clause 1.3, Warren Creative will not carry out any further work on the specified project until an agreement has been reached (the client may refer to clause 11.1).
1.5 Where the client is from overseas then British Law will govern all conducts of business and business transactions. Reference overseas means any other country outside England and Wales.
1.6 The headings in this document are intended for reference only.
2. Domain Registration
2.1 The flat fee set at registration, shall be for a period of two (2) years only (unless specified otherwise at time of purchase) and renewed on invoice thirty (30) days prior to expiry.
2.2 In connection with section 1.3 it is to the client's discretion if they wish to continue with their requested domain name(s) after expiry.
2.3 It is the client's responsibility to verify and approve domain names prior to registration. Warren Creative will not be held liable for verbal misinterpretations or email requests.
2.4 All domain names will be processed once monies have been cleared for payment.
2.5 Warren Creative will not be held responsible for any failure to register domain names but will return all registration payments to the client.
2.6 Upon renewal we will notify you by telephone, letter or invoice as an indication that your renewal is due, it is then up to you the client to respond. Failure to respond will result in your domain becoming unusable, or returned to be re-registered.
2.7 Whilst every effort is made to renew and notify the client of the renewal, Warren Creative are not responsible should a domain become de-tagged or suspended.
2.8 Warren Creative will not renew a domain until the renewal fee has been paid. Failure to pay may incur further charges from us, Nominet and/or Network Solutions should the renewal period expire and the client wish to renew the domain after this period.
2.9 Warren Creative will charge an administration fee of £75 +VAT where applicable for amends or cancellations to domains, ownership transfers, NameServer Requests, IPSTAG changes and/or technical requests.
3. Hosting
3.1 The annual fee for hosting is £150 which shall be paid in advance by the Customer on the Effective Date and on each anniversary of the Effective Date. Included within the price of our hosting service is the setting up of email accounts. Emails can be administered by using Webmail through your internet browser. This method allows you to view emails from any computer in any location (home or oversees) provided you have an internet connection. Alternatively (and in conjunction with), you can set up your emails using third party software such as Outlook Express and Entourage. Please note that we do not support third party software. We allow for the set up of up to ten (10) email accounts (e.g. sales@, enquiries@ another@). Theservice we offer satisfies the majority of our client needs.
Our disk space quota per website is 1 gigabyte (GB). Charges will apply for exceeding this quota at 3 pence +VAT per megabyte (equating to £30.72 + VAT per GB). Clients may select to upgrade their disk space at a cost of £14.90 +VAT per gigabyte (an annual saving of £219.64). Upgrades are payable in advance and cannot be downgraded until twelve (12) months have expired.
Our bandwidth quota per website, per month, is 5 GB. Charges will apply for exceeding the monthly allocated bandwidth at 2.5 pence +VAT per MB (equating to 25.60 + VAT per GB). Clients may select to upgrade their bandwidth at a cost of £6.50 +VAT per gigabyte (an annual saving of £300.70). Upgrades are payable in advance and cannot be downgraded until twelve (12) months have expired. Clients may also (in addition to the bandwidth upgrade decide to pay (in advance) for a temporary upgrade (i.e for expected mailshots or the Christmas rush) at a cost of £12.95 +VAT per GB.
4. Design
4.1 Warren Creative make every effort to design projects for the most popular browsers and operating systems, but cannot accept responsibility for pages which do not display correctly in new or extremely old or complex versions.
4.2 We produce up to three (3) mockscreens for each client, it is inevitable that a client may not like any of the designs in which case we invite the client to our premises to sit with our designers and produce the work as a team.
4.3 Warren Creative are not responsible for third party costs should the client introduce a third party designer or developer into the project and we are not prepared to reduce our fees should the client introduce a third party to assist with the design of the site.
4.4 If you require an amendment to the design to take account of any application function or performance criteria not previously specified then we will be entitled to make such revision to the timetable and the completion date. We may adjust our fees accordingly, which you will pay following prior consultation and agreement between us. In the event that a fee for the additional work cannot be agreed upon then we will be under no obligation to undertake the additional work, such work and this contract will continue in full force and effect.
5. Deposit and Balance
5.1 Your deposit becomes non-refundable due to the nature of work that has already been undertaken to gain the business. Only under extreme circumstances would a refund be viable. We understand that if no work is carried out and the project is cancelled within fourteen (14) days a refund would be made available less any administration and travel costs.
5.2 The client agrees to pay the balance in full immediately before the website is due to go live, if a site is published before payment is received you agree that Warren Creative have the right to disable part or all of the service until payment is received.
6. Project Definition
6.1 The Project Definition is given to aid the site, the client and Warren Creative with a guide to how the site should be published, this is a low-level document.
6.2 Warren Creative have the right to amend the Project Definition without prior written notice, as the promise that it still fulfils all the agreed initial requirements of the project.
6.3 The client may also amend the Project Definition by giving seven (7) days notice, the changes may incur further costs and these costs will be advised before they are applied.
7. Overall Project
7.1 Warren Creative retain the right to disable a project, website, ftp access, email service or temporary disable the service at any stage due to non-payment of an invoice. The service will resume once payment has cleared.
7.2 Warren Creative retain the right to remove themselves from any project without giving notice.
7.3 Warren Creative will not become responsible for any loss of income, loss of business or profits should a website become disabled.
7.4 Warren Creative will not be held responsible for any loss of income, loss of business or profits should a web site become unavailable due to a problem either in or out of Warren Creative's control. An exception to this term is if we are proven totally negligent against the problem.
7.5 Warren Creative will not become responsible for any loss of income, loss of business or profits should a web project be delivered behind schedule. Every effort is made to deliver the project on course and to all given dates.
7.6 Warren Creative retain the right to charge extra for enhancements and/or additional amendments, providing such extra charges are first agreed in writing with the client.
7.7 Unless otherwise agreed Warren Creative may deliver a project in a stage process, no responsibility will lie with us should this situation arise with respect to loss of income, loss of business or profits due to a staged project.
7.8 Following the completion of all web projects, the client will immediately become responsible for all marketing of the project, unless otherwise stated or sold to as a web marketing package.
7.9 Any estimate of timing given to you by Warren Creative either in these terms or by other means is based on our calculation of time to be spent by us alone and does not include any time spent by you.
7.10 Where you fail to act within a specified time, minimum thirty (30) days, we will interpret your silence as acceptance.
7.11 If we incorporate or embed third party software products in the website then such products will so far as possible be properly licensed to you or to us in accordance with the conditions of sale of the seller of the same. We give no warranty in respect of any such products beyond the warranty given to us. The provision of the software to you will be subject to the terms and conditions of the supplier of the software and you hereby agree to indemnify us for all loss, damage, costs, expenses and other claims arising from your use of the software.
8. Testing and Acceptance
8.1 The testing shall take place on a test site of our choice, available to you on the internet.
8.2 We will test the website.
8.3 If any fault or "bug" is found we will undertake such further work as is necessary until the testing procedure is satisfied as to 100%.
8.4 When the test procedure is completed with 100% compliance, we will inform you and you may then test the website.
8.5 Within seven (7) working days, you will inform us of any deficiencies in the operation of the website and in the absence of any such notification, you are deemed to have accepted the website.
8.6 The project is complete after the occurrence of the earlier of the following events:
8.6.1 the testing procedure has demonstrated 100% efficiency to both parties or you are deemed to have accepted the website in accordance with clause 8.5; or
8.6.2 the website is published on the server of the website host; or
8.6.3 the system is approved at go-live date and any further testing or development work required will be undertaken within thirty (30) days post go-live date.
8.7 Whilst we make every effort to make your website compliant to W3C.org standards we are not held responsible if your site does not comply unless you specifically request it to do so (additional cost).
9. Copyright and Content
9.1 The copyright and all intellectual property rights supplied by the client shall remain the property of the client.
9.2 The copyright and all intellectual property rights supplied by Warren Creative shall remain the property of Warren Creative.
9.3 The contents of all reports, documents, specifications, presentations, software and documentation prepared, made or written by us for or to the client in working towards winning or developing a project will remain the property of Warren Creative along with it's layouts, templates and design. Under no circumstances are the contents of said material to be dispersed, used, duplicated or distributed.
9.4 Warren Creative are under no circumstances responsible for the content of its clients websites. Each site is proof read by the client before the 'go-live' date. All discrepancies should be dealt directly with the client.
9.5 All domain names are registered in the clients name and not that of Warren Creative.
9.6 The client purchases the rights to all source code, images, logos and construction code. The client has the right to add or amend any of this material, the client does not have the right to reproduce or distribute this material.
9.7 The content management system (CMS) is owned and developed by Warren Creative for it's clients; the client does not have any right to the source code and we will not make this available to the client.
9.8 If the client instructs another web development company to become involved in the project then Warren Creative have the right to protect our CMS by safe-guarding parts of the code by username and password.
9.9 CMS training assumes that the user is reasonably computer literate and is competent in using software such as Microsoft Word.
10. Intellectual Property Rights
Software code and graphic images owned by a third party are not affected by this agreement. During and after completion of the contract and unless otherwise specified in this agreement ownership of intellectual property shall be as follows:
10.1 Website concepts, designs and images introduced by us, belong to us.
10.2 We reserve the right to add a link to your website on the basis that we created the website. If you do not wish for us to exercise this right then you must notify us in writing prior to the website going live.
10.3 We reserve the right to add a link to your website in the portfolio section of our website confirming that we developed the website. The primary purpose of this is to act as a showcase of the services we can provide to our clients but should also have the effect of increasing traffic to your website.
11. Confidentiality and Privacy
11.1 Both parties shall treat as strictly confidential all information (whether verbal or in writing or on magnetic or other media) relating to the other parties business operations, associations, transactions, financial arrangements or in relation to any other activities, which is made available to either party hereunder save with the prior written consent of the other or where properly required by law.
11.2 Any breach of the customer's obligations under the terms and conditions will render the customer liable to Warren Creative for any and all costs and losses arising from or incurred as a result of such breach.
11.3 The provisions of these clauses shall survive the expiration or termination of the project.
12. Termination
12.1 Either party shall have the right to terminate the contract immediately by notice in writing to the other in any of the following events:
12.1.1 if the other party has committed any persistent or material breach of its obligations under the contract and does not remedy that breach within thirty (30) days after receiving written notice from the other party, or
12.1.2 if the other party is unable to pay its debts (within the meaning of Section 123, Insolvency Act 1986) or a receiver, or similar officer is appointed over all or any part of the undertaking or assets of the other party, or a resolution is passed for the winding up of the other party (other than for purposes of reconstruction or amalgamation previously approved in writing by the other party) or a Court Order is granted to wind up the other party;
12.1.3 by either party by giving fourteen (14) days written notice, all work which has been completed and paid for will be made available to the client on disc, less any administration work required;
12.1.4 should a winding-up order be presented to Warren Creative or Warren Creative be in receipt of Section 123, Insolvency Act 1986, any work completed on the clients' project shall become the property of the client and be handed over to the client.
12.2 Warren Creative will charge an administration fee of £75 +VAT for any cancellation or termination of contracts regardless of fault.
13. Insurance and Liability
13.1 Warren Creative shall not be liable to the client for any indirect or consequential loss, damage, cost or expense of any kind howsoever caused whether arising under contract, tort (including negligence) or otherwise including (without limitation) loss of profits or contracts or revenue, loss of or corruption to data, loss of business, goodwill, or anticipated savings.
14. Force Majeure
14.1 Neither party shall be liable for delay or failure to perform any of its obligations under the contract if the delay or failure result from acts of God, fire, explosion, flood, war, riots, acts of terrorism, acts of Government, sabotage, civil commotion or severe weather conditions which are beyond its reasonable control ("Force Majeure Event").
14.2 Such delay or failure shall not constitute a breach of this contract and the time for performance shall be extended by a period equivalent to that during which performance is so prevented, provided that if such delay or failure persists for more than three (3) months nothing in this clause shall be taken to limit or prevent the exercise by either party of its right of termination in accordance with clause 14.1.
15. Payment and Terms
15.1 In consideration of the proper performance of Warren Creative's obligations hereunder, the client shall pay Warren Creative the design fee, the hosting charge and all other applicable charges due hereunder.
15.2 The client shall pay all sums due to Warren Creative hereunder within thirty (30) days after receipt by the client of an invoice or, if by prior agreement, on the due date of payment.
15.3 The customer shall notify Warren Creative within seven (7) days after receipt of an invoice, if the customer considers that the invoice is incorrect or invalid for any reason and the reasons for withholding payment.
15.4 Where applicable, VAT and any other taxes or duties shall be paid by the customer at the then prevailing rate.
15.5 We reserve the right to charge you interest in respect of late payment of any sums due under this agreement (both before and after judgment) at the rate of 5 per cent (5%) above the base rate from time to time of the Bank of England from the due date until receipt of payment.
15.6 When you order work to be paid outside of our initial estimate, we will provide an update estimate of the cost of such work. You agree to pay us the estimated sum. We do not have to continue with any work on the contract until we have received payments into our bank account as stated within the quotation payment schedule.
16. Disclaimer
16.1 Warren Creative do not make any claim that the internet will make the client wealthy, Warren Creative on occassion may use consultants who help manage a project, the views of the consultants are judged only on their knowledge and experience to date. We do not make any claims that by using us your site will become listed on the top of all search engines. No responsibility shall lay with us should these judgements be made at any time.
16.2 We do not accept any loss of any kind whatsoever through the use of Warren Creative.
17. Exclusions
Unless otherwise agreed in writing between us to form part of the services we will be under no obligation (unless stated otherwise) to provide any of the following:
17.1 Registration of necessary domain names,
17.2 Arrangement of merchant server banking facilities,
17.3 Contracting for web hosting services and the provision of appropriate firewalls,
17.4 Supply new or change existing customer email message system,
17.5 Purchase of any necessary computer hardware and software,
17.6 Search engine optimisation.
18. Successors to the Agreement
18.1 The benefit and obligations of this agreement shall be binding on any successor in title. If this situation should occur the client will receive a full copy of the website as stated to retain for themselves in a format and cost to be agreed between the parties.
18.2 Neither party shall be entitled to assign this agreement nor all or any of their rights and obligations hereunder without the prior written consent of the other.
19. Notices
19.1 Any notice to be served on either of the parties by the other may be sent by Royal Mail recorded delivery.
20. Dispute Resolution
20.1 In the event of a dispute arising out of or in connection with the Project Definition and the web build which has not been resolved following discussions and negotiations between a person or persons appointed or authorised by you and us then they undertake to attempt to settle the dispute by engaging in good faith with the other in a process of mediation before commencing arbitration or litigation.
21. Waiver
21.1 The failure by either party to enforce at any time or for any period, any one or more of the terms and conditions of this document, shall not be a waiver of them or of the right at any time subsequently to enforce all terms and conditions of this document.
22. Jurisdiction
22.1 These terms and conditions shall be interpreted according to the Laws of England and the parties agree to submit to the exclusive jurisdiction of the English courts.
23. Delivery of Goods
23.1 At Warren Creative's sole discretion, delivery of the goods shall take place when: (a) the client takes possession of the goods at Warren Creative's address; or (b) the client takes possession of the goods at the client's address or other address nominated by the client (in the event that the goods are delivered by Warren Creative or Warren Creative's nominated carrier); or (c) the client's nominated carrier takes possession of the goods in which event the carrier shall be deemed to be the client's agent.
23.2 The costs of delivery are included in the price unless stated otherwise.
23.3 The client shall make all arrangements necessary to take delivery of the goods whenever they are tendered for delivery. In the event that the client is unable to take delivery of the goods as arranged then Warren Creative shall be entitled to charge a reasonable fee for re-delivery.
23.4 Delivery of the goods to a third party nominated by the client is deemed to be delivery to the client.
23.5 Warren Creative may deliver the goods by separate instalments. Each separate instalment shall be invoiced and paid for in accordance with the provisions in these terms and conditions.
23.6 The client shall take delivery of the goods tendered notwithstanding that the quantity so delivered shall be either greater or lesser than the quantity purchased provided that: (a) such discrepancy in quantity shall not exceed five percent (5%); and (b) the price shall be adjusted pro rata to the discrepancy.
23.7 The failure of Warren Creative to deliver shall not entitle either party to treat this contract as repudiated.
23.8 Warren Creative shall not be liable for any loss or damage whatever due to failure by Warren Creative to deliver the goods (or any of them) promptly or at all.
23.9 Please check your order as soon as you receive it and contact Warren Creative within seven (7) working days if there is a problem. If goods are not rejected by the client within seven (7) days of delivery then they are deemed accepted.
23.10 Warren Creative will not be liable if we are unable to fulfil our obligations as specified in these terms and conditions due to events such as machinery failure, computer disfunction, paper discolouration, ink offset, strikes, accidents or shortages of materials, loss of transmission link or any other circumstances outside of our control.
23.11 Warren Creative will do its best to supply the goods and services at the prices agreed but Warren Creative reserves the right to increase its prices to take proper account of fluctuations in exchange rates and/or increases in the cost of materials or other factors which are not under Warren Creatives’s control.
23.12 Claims arising from damages, delay or partial loss in transit must be made in writing to Warren Creative, so as to reach us within seven (7) days of delivery.
23.13 All claims with regard to the quality or quantity of the goods shall be made in writing by the client to Warren Creative so as to reach us within seven (7) days of receipt of goods or such goods shall be deemed to comply as to quality and quantity within the terms of the contract.
23.14 The client must examine all goods delivered at the time of delivery. Warren Creative shall not be liable for any loss arising from damage caused to the goods in transit unless loss or damage is noted on the delivery note at the time of delivery.
Affordable website design solution
In addition to our Terms and Conditions (1-23 inclusive) above, the following terms and payment options are available:
Terms of Business
We require a 40% deposit prior to starting first stage visuals of the website pages. We accept cheques payable to Warren Creative or if you prefer, payment by BACS.
On approval of Design Stage 2, a stage payment of 20% is required. At this point we consider this to be “design acceptance” and as such can then proceed to begin the development of the website (front and back end coding). Once we have gained approval of the web system (acceptance is for the Content Management System and not when the site goes live) a further 20% stage payment is required. This stage is not a reflection of when the site goes live, as this is controlled by the client. The final balance is due prior to go-live and will include any additional costs agreed for added functionality.
Payment Options
6 or 9 month payment plan
We require a 40% deposit prior to starting first stage visuals of the website pages. We accept cheques payable to Warren Creative or if you prefer, payment by BACS.
On acceptance of the web system, a further 6 or 9 monthly payments of 10% each month of the total cost of the website (to include any additional extras as agreed). We require a standing order to be set up for instalment payments.
Default on payments will cause interruption to your website.
£45 administration fee applies (one-off charge).
Confidentiality Agreement
Warren Creative's confidentiality agreement is designed to help protect confidential information from unauthorised disclosure and to protect sensitive information disclosed during preliminary business negotiations. Warren Creative are happy to sign a confidentiality agreement drafted by the client and this may be unilateral (meaning only one party gives confidentiality undertakings), mutual (meaning both parties give confidentiality undertakings), or multilateral (meaning more than two parties give confidentiality undertakings).
The key issues in a typical confidentiality agreement are the definition of confidential information; the scope of the obligations of confidentiality; and the consequences of termination of the agreement.
Warren Creative request terms must set out as to exactly what is expected of both parties upon the termination of the confidentiality agreement. For example, an agreement may stipulate that the recipient of confidential information must, within a certain period, return to the disclosing party all media containing the confidential information. Alternatively, there may be an obligation to destroy such media. In either case, there may be an obligation for the recipient to supply to the disclosing party written statement confirming that the termination provisions of the confidentiality agreement have been complied with.
Click here to download the Warren Creative standard Confidentiality Agreement.
Disclaimer
The information contained in this website is for general information purposes only. The information is provided by Warren Creative and whilst we endeavour to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose.
Any reliance you place on such information is therefore strictly at your own risk. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of or in connection with the use of this website.
Through this website you are able to link to other websites which are not under the control of Warren Creative. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. Every effort is made to keep the website up and running smoothly. However, Warren Creative takes no responsibility for and will not be liable for the website being temporarily unavailable due to technical issues beyond our control.
Email Disclaimer
This email and any attachments has been sent by Warren Creative Ltd (or Warren Lifestyle) and may contain privileged or confidential information. If you are not the intended recipient you must neither take any action based upon its contents, nor copy or show it to anyone. Internet email may be susceptible to data corruption, interception and unauthorised amendment for which Warren Creative (or Warren Lifestyle) does not accept liability. Likewise, whilst we have taken reasonable precautions to ensure that this email and any attachments have been swept for viruses, Warren Creative (or Warren Lifestyle) does not accept liability for any losses caused as a result of viruses. Statements in this message that do not relate to the business are neither given nor endorsed by Warren Creative (or Warren Lifestyle) or any of its Directors.
© Warren Creative 2012
All designs transmitted with this email are copyright protected and sole ownership belongs to Warren Creative as the named author. No copying, adapting, distributing or communicating to third parties by electronic transmission are allowed. Registered in England and Wales as a Limited Company. Registration No. 03871425. Registered Office: A2 Yeoman Gate, Yeoman Way, Worthing, West Sussex BN13 3QZ.
Email Permission Policy
If you suspect that you have received unsolicited mail from one of our users, please notify us immediately at abuse@warrencreative.com. We will investigate every complaint and you will receive a response from us detailing the actions we are taking to deal with the issue.
Warren Creative prohibits clients from sending unsolicited mail, and does not allow the use of third-party, purchased, rented, or harvested mailing lists. Any customer found using Warren Creative to send such mail will be banned from the use of our service.
Warren Creative takes several steps to keep abuse to a minimum. Among other things, we:
- Discuss the origins of clients mailing lists and their marketing practices. Clients who do not meet our standards are not allowed to use our service.
- We check mailing lists for addresses that appear scraped (info@, sales@, admin@, jobs@ etc.) or that otherwise indicate that the mailing list is potentially third party in nature. If we see anything suspicious, the account is disabled and the client is contacted.
- Read most mailshots before they are sent. Mailshots sent through our system are looked over by a member of staff before they are sent. If we have any concerns, the mailing is stopped and we contact the client.
- Immediately open an investigation if a we receive a complaint to our abuse address.
If you suspect a client of abusing our service (or have any questions regarding our policies), please do not hesitate to contact us at abuse@warrencreative.com. As noted above, all complaints are investigated, and you will receive a response detailing the action we're taking to deal with the issue.
How to control your personal information
You may choose to restrict the collection or use of your personal information when filling out online forms by indicating that you do not want the information to be used by anybody for direct marketing purposes, or if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or mailing us at office@warrencreative.com
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. You may request details of personal information which we hold about you under the Data Protection Act 1998. A fee will be payable. If you would like a copy of the information held on you please write to Warren Creative, Lynn House, Ivy Arch Road, Worthing, West Sussex BN14 8BX. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.
Links to other websites
Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over the other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
Warren Creative use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to our customers needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Cookies help us to provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer, however this may prevent you from taking full advantage of the website.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Privacy
Warren Creative is committed to ensuring that your privacy is protected. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act, 1998). We collect information about you to improve our business and to provide you with the best possible service.
The type of information we will collect about you includes your name, address, telephone number, email address and any other contact details. We never share or sell our database with third parties. General email enquiries are dealt with as one-off requests and your details will not be stored. New business email enquiries are added to the Warren Creative database.
The only other information we collect from you is your use of this website. Using the site's web server log files, we use IP addresses to analyse trends, track users' movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. This information may include the URL that you just came from (whether this URL is on our site or not), which URL you next go to (whether this URL is on our site or not), what browser and operating system you are using, your IP address etc.
We will never collect sensitive information (e.g. your racial origin or sexual preferences). The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us at enquiries@warrencreative.com. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law. Warren Creative may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 2nd November, 2009.
If you have any questions or comments about privacy, please contact us on 01903 790 090.
Data Protection Licence
The Data Protection Act 1998 places obligations on organisations that use personal information and gives individuals certain rights. The Act states that those who record and use personal information must be open about how the information is used and must follow the eight (8) principles of "good information handling" (1. fairly and lawfully processed; 2. processed for limited purposes; 3. adequate, relevant and not excessive; 4. accurate; 5. not kept longer than necessary; 6. processed in accordance with the data subjects' rights; 7. secure; and 8. not transferred to countries outside the European Economic Area without adequate protection).
Under the Act every organisation (data controller) that processes personal information (personal data) must notify the Information Commissioner's Office, unless they are exempt. Failure to notify is a criminal offence.
Data controllers are required to inform the Information Commissioner of certain details about their processing of personal information. The Commissioner uses these details to make an entry describing the processing in the register, which is available to the public at: www.ico.gov.uk. The main purpose of notification and the public register is to promote openness in the use of personal information.
Our Data Protection Licence No is Z1983492
Warren Creative WeTransfer - Terms of Service
Warren Creative offer this file transfer service via our WeTransfer Channel. The Warren Creative WeTransfer Channel provides its Service "AS-IS," without warranty of any kind. Without limiting the foregoing, the Warren Creative WeTransfer Channel explicitly disclaims any warranties of merchantability, fitness for a particular purpose and non-infringement. The Warren Creative WeTransfer Channel makes no warranty that the Service is available on an uninterrupted, secure or error-free basis. Your use of the Service is at your own risk. You acknowledge and agree that the Warren Creative WeTransfer Channel is not responsible for any damages to your computer system or the computer system of any third party that result from use of the Service. To view the Terms of Service visit: http://wetransfer.info/terms or view the following PDF document:
Miscellaneous Documents
You may view the following PDF documents:
